LANDLORD ASSOCIATION OF SOUTH AFRICA
TERMS AND CONDITIONS
Landlord Association of South Africa Support Services (Pty) Ltd
Registration No. 2025/422294/07
Last updated: 11 August 2026
1. About LASA and these Terms
1.1 The website landlordsassociation.co.za is operated by Landlord Association of South Africa Support Services (Pty) Ltd, trading as the Landlord Association of South Africa (“LASA”, “we”, “us” or “our”).
1.2 Registered/physical address: 17 Melkhout Avenue, Kleinmond 7195, South Africa.
1.3 Email: [email protected]. Website: landlordsassociation.co.za. Our current telephone and other contact details are published on the website.
1.4 These Terms apply to users of the website, members, non-members and customers who obtain LASA products or services. Additional terms may apply to a particular product or service. If additional terms expressly conflict with these Terms, the additional terms will prevail for that product or service.
1.5 By creating an account, applying for or renewing membership, placing an order, or using a service after these Terms have been made reasonably available to you, you agree to be bound by them.
1.6 Nothing in these Terms excludes, restricts or waives any right or remedy that cannot lawfully be excluded, restricted or waived under South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
2. Scope of LASA Services
2.1 LASA provides membership services, landlord information and guidance, educational courses, downloadable documents, website content and such other landlord-related products and services as may be described on the website.
2.2 Membership and some products or services are chargeable at the prices displayed when the relevant transaction is concluded.
2.3 LASA’s landlord-related guidance is directed to property situated in South Africa unless a service is expressly stated otherwise. Users must tell us if a matter concerns property outside South Africa.
2.4 We may improve, update, replace or discontinue non-contractual website features from time to time. Material changes to an existing paid service will be dealt with fairly and subject to applicable law.
3. Electronic Contracting and Supplier Information
3.1 Orders and memberships may be concluded electronically. Before completing a transaction, users should be given a reasonable opportunity to review the transaction, correct material errors and withdraw before finally placing the order, where required by ECTA.
3.2 The description, price, payment terms, duration (where applicable), material conditions and any additional product-specific terms displayed during the transaction form part of the agreement.
3.3 Electronic communications, records and notices may be used to the extent permitted by ECTA and other applicable law.
3.4 Users should retain a copy of these Terms and any order or membership confirmation for their records.
4. Registration, Accounts and Security
4.1 You must provide information that is true, accurate, current and complete and keep material account information reasonably up to date.
4.2 You are responsible for maintaining the confidentiality of your login credentials and for activity undertaken through your account, except to the extent that unauthorised activity results from LASA’s breach of a legal duty.
4.3 You must notify LASA promptly if you reasonably believe that your account or credentials have been compromised.
4.4 LASA may suspend an account where reasonably necessary to protect security, prevent unlawful use, investigate suspected fraud or address a material breach of these Terms.
5. Membership
5.1 The benefits, duration and price of each membership are those stated on the website at the time the membership is purchased or renewed.
5.2 Membership is personal to the member or organisation for which it was purchased and may not be transferred, shared or resold unless LASA agrees otherwise.
5.3 Where a membership is a fixed-term consumer agreement to which section 14 of the CPA applies, the consumer has the statutory cancellation and expiry rights provided by that section. This includes the right to cancel on 20 business days’ written or other recorded notice, subject to amounts lawfully due and any reasonable cancellation penalty permitted by law.
5.4 Where section 14 of the CPA applies, LASA will give the prescribed expiry notice between 40 and 80 business days before expiry and will deal with continuation or renewal in accordance with that section.
5.5 Section 14 of the CPA does not apply to every transaction, including certain agreements between juristic persons. Nothing in this clause extends section 14 where the legislation does not apply.
5.6 Any recurring payment arrangement will be described at the point of purchase. Cancellation of a payment authority does not by itself extinguish amounts already lawfully due.
6. Prices and Payment
6.1 Prices will be displayed in South African rand unless expressly stated otherwise and will include or identify applicable taxes as required by law.
6.2 Payment must be made using an available payment method shown at checkout.
6.3 A paid membership or paid digital product may be withheld from activation until payment has been successfully authorised or cleared.
6.4 If a payment is reversed, charged back or found to be fraudulent, LASA may suspend the associated service while the matter is investigated, subject to applicable law.
7. Cancellation, Cooling-Off and Refunds
7.1 Statutory rights take priority. Nothing in this section limits a cancellation, cooling-off, refund or other remedy that a consumer has under the CPA, ECTA or another applicable law.
7.2 ECTA may give a consumer a seven-day cooling-off right for qualifying electronic transactions, including qualifying services, subject to the statutory exclusions and conditions. Where that statutory right applies, LASA will honour it.
7.3 The ECTA cooling-off right does not apply to transactions excluded by section 42 of ECTA. Whether an exclusion applies depends on the product or service purchased and the circumstances of the transaction.
7.4 Where a consumer transaction results from direct marketing, any applicable CPA cooling-off right will also be honoured.
7.5 Fixed-term memberships to which section 14 of the CPA applies may be cancelled in accordance with clause 5.3.
7.6 Where LASA is legally entitled to impose a cancellation charge or penalty, it will be reasonable and determined having regard to the applicable legislation and circumstances. LASA will not impose a blanket forfeiture that is prohibited by law.
7.7 A refund that is legally due will be processed within the period required by applicable law and, where practicable, by the original payment method.
7.8 A cancellation request should be sent in writing or another recordable form to [email protected], unless another cancellation method is stated for the particular service.
8. Digital Products, Downloadable Documents and Courses
8.1 Digital products may include templates, forms, guidance documents, publications, training material and online courses.
8.2 LASA will take reasonable steps to supply a paid digital product as described. If a product is not supplied, is materially defective, or cannot reasonably be accessed because of a defect attributable to LASA, the user should notify LASA as soon as reasonably possible so that LASA can investigate and provide an appropriate remedy.
8.3 Remedies may include re-supply, replacement, correction or refund where appropriate or required by law.
8.4 Documents and courses are provided for information, education and practical assistance. They are not a substitute for advice from a suitably qualified South African professional who has considered the user’s full circumstances and relevant documents.
8.5 Users are responsible for selecting and correctly completing any template or document and for checking that it is suitable and current for the intended transaction.
8.6 Nothing in this section excludes rights relating to quality, performance or remedies that cannot lawfully be excluded under the CPA or other applicable law.
9. Landlord Advice Service
9.1 LASA may provide general landlord information, practical guidance and support to eligible members. Unless expressly agreed otherwise in writing, LASA is not a law firm and does not act as the user’s attorney.
9.2 Guidance is based on the facts and materials made available to LASA. Users must provide accurate and sufficiently complete information.
9.3 LASA may recommend that a user obtain advice from a practising South African attorney, accountant, tax practitioner, conveyancer, town-planning professional, engineer, health and safety professional or other specialist where the matter requires specialist professional advice.
9.4 LASA does not undertake court representation or the conduct of litigation unless a separate service expressly states otherwise.
9.5 LASA may decline to provide detailed guidance where documentation has not been supplied, the matter falls outside the service scope, a conflict exists, or specialist regulated advice is required.
9.6 Any stated response time is a service target rather than a guarantee unless expressly agreed otherwise. Urgent court or statutory deadlines remain the user’s responsibility.
9.7 Calls to an advice service may be recorded for quality assurance, training, record-keeping and monitoring purposes. Where calls are recorded, recordings will be processed in accordance with POPIA and LASA’s Privacy Policy.
10. User Responsibility
10.1 Property law and regulatory requirements can depend on the facts, contract terms, municipality, tribunal or other authority involved. Users should verify requirements applicable to their property and circumstances.
10.2 Users remain responsible for decisions made in reliance on general information and should obtain specialist advice where a material legal, financial, tax, safety, planning or technical issue is involved.
10.3 Users must comply with applicable South African national, provincial and municipal legislation and lawful requirements.
11. Acceptable Use and User Content
11.1 You must not use LASA’s website or services unlawfully, fraudulently, to infringe intellectual-property or privacy rights, to distribute malicious code, or to interfere with the security or operation of the website.
11.2 Content submitted by a user must not be unlawful, defamatory, threatening, discriminatory, obscene, infringing or otherwise in breach of applicable law.
11.3 You remain responsible for content you submit and warrant that you have the right and lawful authority to submit it.
11.4 LASA may remove or restrict access to user content where reasonably necessary to comply with law, enforce these Terms, protect rights or security, or respond to a legitimate complaint.
11.5 LASA may preserve or disclose user content where required or permitted by law.
12. Intellectual Property
12.1 LASA’s website content, branding, publications, templates, course material and other original content are protected by applicable intellectual-property law and belong to LASA or the relevant rights holder.
12.2 Unless a product-specific licence says otherwise, a lawful user may view, download or print LASA material for personal use or internal use in that user’s own business of owning, letting or managing property.
12.3 LASA material may not be resold, republished, distributed as a competing product, uploaded to a public repository, or commercially exploited without prior written permission.
12.4 Third-party notices, trademarks and copyright notices must be respected.
12.5 A user who intentionally posts content to a public LASA feature grants LASA a non-exclusive licence to host, reproduce and display that content only to the extent reasonably necessary to operate, promote and administer that feature, subject to applicable privacy law.
13. Privacy and Personal Information
13.1 LASA processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.
13.2 Details concerning the categories of information processed, purposes, sharing, retention, security, international transfers and data-subject rights are set out in LASA’s Privacy Policy.
13.3 Where a user provides personal information about a tenant, prospective tenant, guarantor, employee, contractor or another person, the user must have a lawful basis and authority for doing so.
13.4 Personal information may be processed or stored outside South Africa only in accordance with applicable law, including section 72 of POPIA.
13.5 Users must not upload unnecessary special personal information, identity documents or confidential third-party information unless reasonably required for the service and lawfully provided.
14. Tenant Vetting, Credit and Similar Searches
14.1 This section applies only where LASA makes a tenant-vetting, credit, identity, affordability or similar search service available.
14.2 The identity of the actual service provider, the nature of LASA’s role and any provider-specific terms must be disclosed before an order is concluded. If LASA acts only as an introducer, the contract for the third-party service is between the user and the identified provider unless expressly stated otherwise.
14.3 Before requesting a search, the user must obtain all consents, give all notices and establish all lawful authority required by POPIA, the National Credit Act 34 of 2005, applicable credit-bureau requirements and other applicable South African law.
14.4 A user must be able to produce evidence of the required authority or consent on request.
14.5 Search information may be used only for the lawful purpose for which it was obtained and in accordance with the provider’s applicable rules. It must be kept confidential, secure and retained only for as long as lawfully necessary.
14.6 Users must implement reasonable technical and organisational safeguards against loss, unauthorised access, disclosure or misuse of search information.
14.7 Search information must not be sold, unlawfully disclosed, altered or used for an unrelated purpose.
14.8 Credit or vetting information should not be used as the sole basis for a decision where applicable law requires additional assessment, fairness or human consideration.
14.9 Where LASA or a provider requires reasonable due-diligence information to verify a user’s identity, authority, business or compliance, the user must cooperate before access to the service is provided.
14.10 Any provider-specific limitation of use, audit requirement or data-security requirement made available before purchase forms part of the service terms to the extent lawful.
15. Third-Party Services and Introductions
15.1 LASA may identify or introduce users to independent third-party service providers.
15.2 Where LASA acts solely as an introducer, this will be made clear and the contract for the third-party service will be between the user and the provider.
15.3 LASA is not responsible for an independent provider’s performance merely because LASA introduced the provider, but nothing in these Terms excludes liability that the law imposes on LASA for its own conduct.
15.4 Where LASA itself contracts to supply a service and uses a subcontractor, LASA’s obligations to the customer remain governed by the applicable contract and law.
16. Availability and Changes to Services
16.1 LASA does not guarantee that the website will be continuously available or free from every technical error.
16.2 We may suspend access where reasonably necessary for maintenance, security, legal compliance or events outside our reasonable control.
16.3 If a paid service is materially discontinued before it has been supplied, LASA will provide an appropriate remedy where required by law.
17. Disclaimer and Limitation of Liability – Important
17.1 IMPORTANT: This clause limits LASA’s liability. It must be read subject to the CPA and other applicable South African law.
17.2 LASA takes reasonable steps to provide accurate and useful information, but general information cannot take account of every user’s individual circumstances and may be affected by later legal, regulatory or factual developments.
17.3 To the fullest extent permitted by law, LASA will not be liable for indirect, special or consequential loss arising solely from reliance on general website information or from events outside LASA’s reasonable control.
17.4 LASA does not exclude or limit liability where doing so is prohibited by law. In particular, nothing in these Terms is intended to exclude liability for fraud, gross negligence, or any liability or statutory remedy that cannot lawfully be excluded or limited.
17.5 Any limitation of liability, assumption of risk, indemnity or acknowledgement that falls within section 49 of the CPA must be brought to the consumer’s attention in the manner required by that section.
17.6 No liability limitation in provider-specific terms may reduce a consumer’s non-excludable statutory rights.
18. Indemnity – Important
18.1 IMPORTANT: To the extent permitted by applicable law, you indemnify LASA against reasonable third-party claims, losses and costs arising directly from your unlawful use of LASA’s services, your material breach of these Terms, or your infringement of another person’s rights.
18.2 This indemnity does not apply to loss caused by LASA’s fraud, gross negligence, unlawful conduct or any circumstance in which liability cannot lawfully be transferred or excluded.
18.3 Where the CPA applies, this indemnity is subject to section 49 and must be drawn to the consumer’s attention as required by law.
19. Suspension and Termination
19.1 LASA may suspend or terminate access where a user materially breaches these Terms, acts unlawfully or fraudulently, threatens the security of LASA’s systems, abuses staff or services, or fails to pay amounts lawfully due.
19.2 Where the CPA or another law requires notice and an opportunity to remedy a breach before LASA cancels a consumer agreement, LASA will provide that notice and opportunity.
19.3 Termination does not extinguish accrued rights, payment obligations or provisions that by their nature are intended to survive termination.
19.4 Personal information following termination will be handled in accordance with POPIA and the Privacy Policy.
20. Changes to these Terms
20.1 LASA may amend these Terms to reflect changes in law, services, technology or business practices.
20.2 The current version will be published on the website with its effective or last-updated date.
20.3 Where a material amendment affects an existing paid membership or service, LASA will provide reasonable notice where required by law.
20.4 No amendment will retrospectively remove a statutory right or remedy that has already accrued.
21. Events Beyond Reasonable Control
21.1 LASA will not be responsible for delay or failure caused by circumstances genuinely beyond its reasonable control, provided this clause does not exclude any statutory right or obligation that cannot lawfully be excluded.
22. Notices and Communications
22.1 LASA may communicate with users electronically using the contact details supplied by them, subject to applicable law.
22.2 Users are responsible for maintaining current contact information.
22.3 Marketing communications are governed by applicable law and LASA’s Privacy Policy. Service, security, billing and membership administration messages are not treated as marketing merely because they are sent electronically.
23. Governing Law and Disputes
23.1 These Terms are governed by the laws of the Republic of South Africa.
23.2 Subject to any consumer’s statutory right to approach a competent tribunal, regulator, ombud, commission or court, disputes may be brought before a South African court having jurisdiction.
23.3 Nothing in these Terms prevents a consumer from exercising rights available through the National Consumer Commission, Consumer Goods and Services Ombud where applicable, Information Regulator, National Credit Regulator or another competent body.
24. Severability
24.1 If a provision is unlawful or unenforceable, it will be severed or read down only to the extent necessary, and the remainder of these Terms will continue to apply.
25. Entire Agreement and Order of Precedence
25.1 These Terms, the applicable product or membership description, price, order confirmation, Privacy Policy and any additional terms made available before the transaction constitute the agreement relating to the relevant LASA product or service.
25.2 If a separately signed written agreement expressly conflicts with these Terms, the separately signed agreement will prevail to the extent of the conflict.
25.3 Nothing in this clause excludes liability for a misleading, deceptive or unlawful representation where such liability cannot lawfully be excluded.
26. Consumer Protection Savings Clause
26.1 Nothing in these Terms is intended to exclude, restrict or waive any right or remedy afforded to a consumer under the CPA, ECTA or other applicable South African legislation where that right or remedy cannot lawfully be excluded, restricted or waived.
26.2 If these Terms conflict with a mandatory provision of applicable consumer-protection legislation, the mandatory provision prevails to the extent of the conflict.
27. Contact and Complaints
27.1 Questions about these Terms, membership cancellations, orders or service complaints may be sent to [email protected] or through the contact methods published on the website.
27.2 Privacy and personal-information complaints should be directed to LASA’s Information Officer using the contact details in the Privacy Policy.
27.3 LASA will endeavour to resolve complaints fairly and within a reasonable period. A consumer retains any right to approach an appropriate regulator, ombud, tribunal or court.
28. Practical Website Compliance Notes
The following points are operational requirements and should be implemented on the website in addition to publishing these Terms:
Display LASA’s legal name, registration number, physical address, email address and current telephone number prominently and accessibly.
Make these Terms and the Privacy Policy available before checkout or membership purchase and provide a mechanism by which the customer can affirm acceptance.
At checkout or membership sign-up, conspicuously draw attention to clauses 17 and 18 and any other term that limits liability, transfers risk, imposes an indemnity or records an acknowledgement, where section 49 of the CPA applies.
Show the price, membership duration, recurring-payment status (if any), cancellation rules and material product restrictions before the customer pays.
For fixed-term consumer memberships to which CPA section 14 applies, operate the statutory 20-business-day cancellation process and 40-to-80-business-day expiry notice process.
For tenant-vetting/credit services, publish provider-specific terms identifying the actual provider and LASA’s role before accepting orders.
Keep the Privacy Policy, POPIA practices, call-recording notice and actual data-processing arrangements consistent with one another.
Legal Status of this Document
These Terms are drafted as a substantially South Africa-specific replacement for LASA’s previous terms. They are intended to improve alignment with South African consumer, electronic-transactions and privacy legislation. They do not constitute a legal opinion and cannot guarantee compliance with every law or regulatory requirement applicable to LASA’s actual operations. In particular, LASA should obtain South African legal review of any provider-specific credit-bureau arrangement, regulated professional service, unusual recurring-membership model or material change in its business model.