Code of Practice
LASA Code of Conduct
The Landlords Association of South Africa (LASA) Code of Conduct (CoC) sets out the professional standards expected of all members—whether landlords or letting agents—who manage commercial or residential property.
This Code helps to reduce conflict between landlords and tenants by encouraging responsible and fair practices. Whether members manage properties directly or via a third party, they are expected to comply with this CoC.
Any updates or amendments to this Code of Conduct or our Terms and Conditions (T&Cs) may be made solely by the Director of LASA.
Purpose and Expectations
The Code of Conduct promotes professionalism in the rental sector. While the CoC is not legally enforceable, all LASA members are expected to comply. Persistent or serious breaches may result in suspension or permanent termination of membership.
We are committed to supporting our members and promoting continuous improvement in rental management standards. Complaints about a LASA member should be submitted in writing using the Complaint About a Member form available under the “Services” section on our website.
Our complaints department will assess each case to ensure it is both relevant and a potential breach of the Code of Conduct. If a complaint appears to have merit (prima facie), it will be accepted for further investigation.
Should the complaint be upheld, the complainant will be notified by email. We aim to complete all investigations within 14 days, depending on case complexity. Once the investigation is concluded, it will be submitted to the LASA Director for review and final decision.
If a breach is confirmed, the member in question will be notified and may face suspension or exclusion from LASA. The member will be allowed to respond in writing within 28 days to appeal or challenge any decision made.
Members Are Expected To:
Obtain a completed tenancy application form from all prospective tenants.
Collect valid proof of residence and one form of identification (ID book, smart ID card, passport, or driver’s licence).
Where foreign nationals are involved, ensure valid documentation confirming legal right to reside or work in South Africa.
Conduct appropriate credit and reference checks on all prospective tenants.
Provide prospective tenants with a draft, unsigned lease agreement for review.
Clearly explain the tenant’s legal obligations under the lease.
Allow tenants a reasonable period (ideally 14 days) to consider the lease and seek legal advice before signing.
Supply an inventory list where agreed, and have it signed by the tenant.
Provide at least two contact methods—such as a mobile number and an email address—to the tenant.
Ensure tenants have a valid South African postal address to direct correspondence to (this may be an agent or legal representative’s address).
Fully comply with all deposit requirements under the Rental Housing Act and related regulations.
Handle any proposed deductions from a deposit fairly and in line with lease terms and legal obligations.
Conduct regular property inspections and address maintenance and repair issues within a reasonable timeframe.
Respond promptly to urgent repairs or health and safety concerns.
Treat all tenants with fairness, courtesy, and respect their lawful right to privacy and peaceful enjoyment of the property.
Date: 9th of July 2025